Refund and Returns Policy

1. Returns

Eligibility

• Items must be returned within 30 days of delivery

• Must be in original condition with tags and packaging

• Proof of purchase required

Non-Returnable Items

• Custom or personalized items

• Gift cards

• Final sale items (marked as such)

• Used or damaged items

2. Return Process

1. Request Authorization: Email support@johnadecoration.shop with:

   • Order number

   • Item(s) being returned

   • Reason for return

   • Photos if applicable

2. Receive Instructions: We’ll email return authorization and address

3. Ship Your Return:

   • Use trackable shipping

   • Include all original packaging

   • Recommended to insure valuable items

3. Refunds

Processing Time

• 3-5 business days after we receive your return

• Additional 5-10 business days for bank processing

Refund Methods

• Original payment method

• Store credit (upon request)

Deductions

• Original shipping costs non-refundable

• Return shipping costs deducted unless return is our error

• 15% restocking fee for certain items

4. Exchanges

We only exchange for:

• Defective items

• Wrong items shipped

Contact us within 7 days of delivery for exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours

2. Provide photos/video of damage

3. We’ll arrange replacement or refund

6. Contact Us

For returns and refunds:
📧 angelo@johnadecoration.shop
📞 +1(213)6933996
🕒 Monday-Friday, 9AM-5PM PST